Shipping policy

Shipping Policy – Smiley Cart
At Smiley Cart, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process and ship your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation
Orders placed on weekends or holidays will be processed on the next working day
You will receive a confirmation message once your order is shipped
2. Delivery Time
Delivery time depends on your location:
Local (within Pakistan): 3–7 business days
Remote areas: 5–10 business days
Please note that delivery times may vary due to courier delays, weather conditions, or public holidays.
3. Shipping Charges
Shipping charges (if applicable) will be shown at checkout
Some promotions may offer free shipping on selected products or orders
4. Cash on Delivery (COD)
We offer Cash on Delivery for most locations
Please ensure someone is available to receive and pay for the order at the delivery address
5. Order Tracking
Once your order is shipped, you may receive:
Tracking number (if available)
Courier details for tracking your parcel
If tracking is not available, you can contact our support team for updates.
6. Delayed or Lost Orders
While we work with trusted courier services, delays may happen due to:
Weather conditions
High order volume
Courier service delays
If your order is significantly delayed, please contact us for support.
7. Incorrect Address
Please make sure your shipping address is correct before placing the order
Smiley Cart is not responsible for delays or lost parcels due to incorrect addresses
8. Undeliverable Orders
If a parcel is returned due to:
Incorrect address
Customer unavailability
Refused delivery
We may reship the order (additional charges may apply).